eCare - one source for all your logistics management
Whether you need weekly reports, one-time reports, bookings via EDI, or just a general overview.
How you use our new customer portal eCare is up to you.
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eCare key features
- Manual access
Easily access and manage your logistics tasks manually - Full control
Manage logistics from order to delivery - Easy tracking
Track consignments in real-time with references, size, volume, weight, and more - Custom alerts
Receive notifications about key changes and updates - Order management
EDI integration for seamless order handling - Document control
Access consignment notes, invoices, customs clearance documents, and more - Resource efficiency
Streamline operations and free up internal resources - Order overview
Get detailed insights from order placement to delivery
How eCare benefits your business
With eCare, you can manage logistics tasks at various levels of your organization.
You can set up personalized alerts, track shipments, and gain a detailed overview of every consignment.
- for logistics managers – full control from order to delivery
- for purchasing responsible – keep track of shipments and arrival times
- for warehouse responsible – get real-time updates on expected arrival
- for operations – track pickups and shipments
eCare FAQ
Tracking and alerts
- Search for your own references
Track consignments using waybill number, package tracking number, or reference - Estimated and exact departure times
Get information on Estimated Departure (EDT), Actual Time of Departure (ATD), and Estimated Arrival (ETA) - Consignment details
Track size, volume, weight, and package number - Email/SMS notifications
Receive automatic alerts on consignment status, delivery times, and any changes
Order and document management
- Order overview
- Ordering function
- Addresses, sender, and recipient register
- Document control
Access consignment notes, orders, commercial invoices, and customs clearance documents - EDI Integration
Seamless integration with your purchasing system (OMS) for order-level tracking and updates - Automatic order entry
Orders are automatically placed in eCare, followed by updates from manufacturers and local departments - Real-time notifications
Get first-hand updates on purchase orders, shipment status, and any changes
Custom alerts and user profiles
- Configure alerts for specific users (logistics managers, purchasing, warehouse, etc.)
- Ensure a full overview in eCare while working in your system
- Ensure the right team members are notified at the right time with customized alerts
EDI integration with purchasing system at order level, OMS - order management system
- control down to order level
- document control, consignment note, order, commercial invoice, customs clearance documents
- the order is automatically placed in eCare
- the purchase order is followed up with the manufacturer, via our local departments in the East and Europe, you get first-hand updates
- automatic notification of changes
- work in your system, have a full overview in eCare
- free up own resources
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